Refund policy
Return, Exchange & Refund Policy – Red Soil Fragrances
Customer satisfaction is our priority. Due to the nature of our products, we follow a strict return & exchange policy.
Highlights
Returns/Exchanges only if damaged/defective/expired/wrong item
Report within 24 hours of delivery
Unboxing video & clear photos mandatory
Fragrances & opened items are non-returnable
Failed payments auto-refund in 7 working days
1) Eligible Return & Exchange Cases
We accept returns or exchanges only under the following conditions:
- You received a damaged, defective, expired, or wrong product.
- The issue is reported within 24 hours of receiving the product.
- You provide proof in the form of an unboxing video and clear photos of the product and original packaging.
To initiate a return, please email us at support@redsoilfragrances.com with your order details and required media.
2) Unboxing Video Requirement
An unboxing video is mandatory to process returns or exchanges in case of damaged, defective, or incorrect products. Without this video and the original packaging, the return request will not be accepted.
3) Non-Returnable & Non-Exchangeable Products
Due to hygiene and safety concerns, the following are non-returnable and non-exchangeable:
- All fragrance products (including spray perfumes, attars, roll-ons, etc.)
- Any product that has been opened, used, or tampered with
4) Refunds for Failed Transactions
In case of a failed online payment, any deducted amount will be automatically refunded to your source account within 7 working days.
5) Need Help?
For any queries or assistance, feel free to contact our support team:
📩 support@redsoilfragrances.com
Note: “Working days” exclude Sundays and public holidays. Policies may be updated periodically; continued use of the site indicates acceptance of the latest policy.